Privacy Policy

1. Who we are

FissureFrame Pastry Institute (“FFPI”, “we”, “us”) provides online and cohort-based baking and pastry instruction under the domain fissureframe.bond. We are the data controller for the personal data described in this policy.

2. Information we collect

• Account data: name, email address, hashed password, and preferences.
• Transactional data: enrollments, purchases, and billing metadata (processed by payment providers).
• Usage data: course progress, assessment results, and feature interactions.
• Technical data: IP address, device type, and browser information.
• Communications: messages you send via our contact form or support email.

3. How we use information

• Provide and improve courses and features you request.
• Authenticate users and secure accounts.
• Process payments and fulfill enrollments.
• Send important service notices (e.g., policy updates, critical issues).
• Comply with legal obligations and enforce our Terms.

4. Legal bases

Depending on your region, our legal bases include contract necessity (to deliver courses), legitimate interests (to improve safety and performance), consent (for optional communications or cookies), and compliance with law.

5. Cookies and local storage

We use essential cookies to remember preferences (e.g., theme) and analytics cookies where permitted. We also use localStorage for features you control, such as “fallows” and cart contents.

6. Sharing and processors

We share data with service providers that help us operate (payment processors, hosting, analytics). We require contracts, confidentiality, and security commitments from them.

7. International transfers

When data crosses borders, we use appropriate safeguards such as Standard Contractual Clauses and conduct transfer impact assessments where required.

8. Data retention

We retain personal data only as long as necessary for the purposes described, including legal, accounting, or reporting requirements. Inactive accounts may be anonymized after a reasonable period.

9. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data; to object or restrict processing; and to withdraw consent. Contact us to exercise these rights.

10. Children’s privacy

Our services are not directed to children under 13 (or as defined by local law). We do not knowingly collect data from children.

11. Contact

Questions or requests: [email protected] or +1 (415) 555-0194. Postal address available upon request.

12. Changes

We may update this policy as our services evolve. We will post changes here and update the effective date.